Openface > The Openface Commitment The Openface Commitment At Openface, we judge the value of everything we do by whether it was a success for our client. Therefore, we make the following commitment to our clients: we will operate with integrity, respond to questions or concerns with urgency, honor our commitments, exceed expectations, try to improve our client’s organization, embrace innovation and be innovative. How we improve the value of your IT Openface has helped hundreds of clients: Reduce downtime service level agreements (SLA) Reduce install time Reduce maintenance costs Reduce process downtime Reduce labor costs Improve product yield Improve product reliability Improve product quality Improve product after-sales service Solve problems quickly with minimum notice Assure production scheduling How we surpass your expectations All projects are managed according to best practices project management methodologies. Our projects are delivered: On time On budget According to the agreed upon requirements With the satisfaction of the client, the client’s management and the development team With a positive project evaluation Peace of mind Openface has helped hundreds of companies plan and implement integrated IT solutions because of our: Best-of-breed service level agreements (SLA) with uptime of 99.9% to 99.99999% for all mission critical services, including connectivity, colocation, backups and emergency responses Unbiased multi-vendor approach Streamlined implementation Support and ongoing management of all access points Multi-platform expertise National network coverage, including the last mile Multiple physical fiber entries to our data center Multi-homed, redundant backbone connections with multiple major Tier 1 Internet connection suppliers Multiple power backups (UPS and generators) with unlimited autonomy 24/7 monitoring and support of connections and colocated servers 24/7 accompanied physical access to our data center Guaranteed emergency response time Preventative maintenance contracts Highest level security infrastructure including multiple defense layers, SSL certificates, DMZs, load balancing, firewall and VPN, application layer and Web filtering, spam and virus blocking, intrusion prevention capabilities Complete data backup infrastructure: on and off site daily backups Dedicated and personal IT advisor Dedicated service call personnel Dedicated customer support personnel